• What do I have to do in order to play in BeTheWinner Casino?
• How long is the download process?
• What are the minimum system requirements for running the casino software?
• What should I do if I receive a message "Disconnection Timeout"?
• I don't see the BeTheWinner icon on my desktop. How can I find it?
• I received a message "Username or Password incorrect". What's wrong?
• What should I do if I receive a message "Internet connection not detected"?

What do I have to do in order to play in BeTheWinner Casino?

In order to play in BeTheWinner you must first download and run our software. You can easily do this by following our Quick Start Guide, which describes in detail how to install the casino software.

How long is the download process?

The casino software is compressed to 4.5 MB, which takes approximately 16 minutes to download using a standard 56 Kbps modem. Using ISDN or DSL this takes considerably less time.

Having the software downloaded to your computer gives you a much more stable and exciting gameplay. The graphics are beautifully rendered and are intended to create the atmosphere of a real casino and give you a sense of actually being in the casino. Also, since the graphics and games modules are already installed on your computer, only small packets of data are transferred between your computer and our servers.


What are the minimum system requirements for running the casino software?

Our casino software's minimum requirements are: Pentium MMX 200Mhz, 50 MB of hard disk space, 128 MB of RAM with either Windows 98SE, ME, 2000, XP operating systems. For the most enjoyable gaming experience set your screen resolution to 800X600 or higher and set the screen colors to High Color (16 bit) or more.


What should I do if I receive a message "Disconnection Timeout"?

This can be caused either by not taking any actions in the casino for 10 minutes or by having a slow Internet connection, which is possibly affected by heavy traffic on the Internet. If you receive this message simply try to reconnect to the casino.


I don't see the BeTheWinner icon on my desktop. How can I find it?

If you can't find the 'BeTheWinner Casino' icon on your desktop simply follow these steps:

1. Click on the "Start" at the bottom left corner of your screen.
2. Choose "Find" or "Search" and then choose "Files and folders" or "For Files or Folders".
3. In the text box under "named", or "Search for files or folders names", type in
   C:\Program Files\BeTheWinner Casino\Casino.exe and click on "Find Now" or "Search now". This will start the search for Casino.exe file.
4. If you get a file Casino.exe under the "name" tab in the white window then BeTheWinner Casino was found. Double click on the file in order to run the casino software.
5. If the search ended without giving any results then the file is not present on the hard disk and you will have to download the casino software again. Click here to download

I received a message "Password incorrect". What's wrong?

If you have forgotten your your password, please click link Forgot your Password? in the Login screen. Please fill in the Email address you have registered with and click on Submit. Your new login details will be sent directly to the Email address you will provide. Later, you can change it in Cashier.


What should I do if I receive a message "Internet connection not detected"?

Check if you are connected to the Internet and try again.

If you have one of firewall systems which are installed on your computer, check it and ensure they have outgoing TCP ports 6300, 6301, 6302, 6100,6101, 6102 and 6910 available.

If you're still encountering problems contact our support.