I have entered a withdrawal request but I want to cancel it. How can I do this?
You can cancel your withdrawal request within 5 days of your request's submission (while your request status is still Requested). Once you cancel your request the sum you requested returns to your BeTheWinner account.
In order to cancel your withdrawal request simply log into BeTheWinner Casino using your Username and Password, select Cashier followed by Withdraw. You will see a list of your withdrawal requests, complete with your requests' status indications.
In the Status field of the request you wish to cancel press on the Cancel Withdrawal button below the Requested indication. Your request will be cancelled and the status will be changed to Cancelled.
Your casino account will then be credited with the sum you requested. Your withdrawal History contains a complete list of all your withdrawal requests - those that have been approved, or are being processed, and those that have been cancelled, either by you or by the casino.
If you have any difficulties or questions, feel free to email us. We guarantee a prompt reply.